Shipping & Returns

At JWTODO, we aim to provide a seamless shopping experience from start to finish. Here's everything you need to know about our shipping and returns policy:

Shipping Information

  • USA Shipping: All orders within the United States typically arrive within 3 to 5 business days. Once your order is shipped, you will receive a tracking number to monitor your delivery.

  • International Shipping: For our international customers, shipping usually takes between 7 to 15 business days, depending on your location. Customs processing times may vary, but we work hard to get your order to you as quickly as possible.

  • Shipping Costs: Shipping rates will be calculated at checkout based on your location and the size of your order.

Returns & Exchanges

We want you to love your new home decor. If you're not completely satisfied with your purchase, we’re here to help!

  • Return Period: You may return any items within 30 days of receiving your order. Items must be in their original condition, unused, and in their original packaging.

  • Return Process: To initiate a return, please contact our customer service team at support@JWTODO.com with your order details. We’ll provide instructions on how to return your items.

  • Refunds: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.

  • Exchanges: If you would like to exchange an item for a different product, please contact us, and we’ll guide you through the process.

  • Non-Returnable Items: Personalized or custom items cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items

In the rare case that your order arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost.

At JWTODO, we are committed to your satisfaction and making sure your home looks and feels just the way you envisioned it. If you have any questions.