FAQS

Welcome to the JWTODO FAQs! Here, you’ll find answers to some of the most common questions about our home decor products, shipping, returns, and more. If you have any additional questions, feel free to contact us.

1. What types of products does JWTODO offer?

We specialize in a wide range of home decor items, including lighting solutions, humidifiers, serving trays, decorative pillows, wall art, and more. Our products are designed to enhance the beauty and functionality of your home.

2. How long does shipping take?

  • USA Shipping: Orders within the U.S. typically arrive in 3 to 5 business days.
  • International Shipping: For international orders, shipping takes 7 to 15 business days, depending on the destination.

You will receive a tracking number once your order is shipped, so you can keep an eye on its progress.

3. How much does shipping cost?

Shipping costs vary based on your location and the size of your order. The total shipping cost will be calculated and displayed during checkout.

4. Can I return an item if I’m not satisfied?

Yes! We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a refund or exchange, as long as it is unused and in its original packaging. Please contact us at support@JWTODO.com to initiate a return.

5. What should I do if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost. Please send us photos of the damaged product and your order details, and we will resolve the issue promptly.

6. How do I initiate a return?

To start a return, email us at support@JWTODO.com with your order number and the reason for your return. We will provide you with the necessary instructions to return your product.

7. Do you offer exchanges?

Yes, we offer exchanges for items of equal value. If you'd like to exchange a product, please reach out to our customer service team at support@JWTODO.com for assistance.

8. Do you offer personalized or custom items?

Some of our products can be personalized. However, personalized items are non-returnable unless they arrive damaged or defective. Please ensure that all custom orders are correct at the time of purchase.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s journey to your home.

10. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment options. All transactions are secure and encrypted.

Need Further Assistance?

If you didn’t find the answer to your question, please feel free to contact us.